Where experience meets outcomes.

Problem

Legacy workforce system end-of-life. Replacement platform required adoption across 700 unionized and exempt employees while maintaining full CBA compliance.

Approach

Led full BA workstream, cross-functional workshops with unions, full UAT, and end-to-end change management and training for all 700 employees.

Outcome

Successful go-live for 700 employees. Full CBA compliance achieved with no collective bargaining grievances.

Platforms

Ceridian Dayforce * PeopleSoft (legacy)

Problem

Fragmented approvals across seven Health Authorities with inconsistent governance, manual workflows, and delays.

Approach

Elicited requirements across all authorities, mapped currentstate processes, co-designed future state, produced BRDS, and led change management and training province-wide.

Outcome

Delivered harmonized approval framework, BRD and use case library, and roadmap enabling platform procurement.

Platforms

Custom Platform (RAPP) * ServiceNow Integration

Problem

Large-scale SAP implementation lacking centralized testing coordination and executive visibility.

Approach

Led functional alignment, created unified specs and test scripts, established centralized testing governance, and delivered dashboards and communication for executive visibility.

Outcome

Unified functional specifications, 50% test cycle efficiency improvement, and full executive visibility.

Platforms

SAP SS/4HANA * JIRA * Azure DevOps

Problem

Two initiatives: financial reporting modernization and SAP ERP upgrade evaluation requiring structured BA delivery.

Approach

Led platform implementation and ERP discovery, managed workshops, UAT, and change management for both initiatives simultaneously.

Outcome

Financial reporting solution delivered. SAP ERP business case approved-first time advancing both in parallel.

Platforms

Workiva * SAP ERP/S4HANA

Problem

Enterprise student system implementation impacting 3,000+ academic and administrative stakeholders.

Approach

Led requirements, process mapping, stakeholder alignment, testing, and change management across the university.

Outcome

Successful go-live with strong adoption and minimal disruption to academic operations.

Platforms

Workday Student

Problem

Fragmented operational processes with unclear ownership and inconsistent service delivery.

Approach

Conducted process discovery, future-state design, stakeholder workshops, and change management for enterprise rollout.

Outcome

Future-state operating model designed and adopted, improving service delivery and accountability.

Platforms

SharePoint * MS Office 365